Gotta agree. In the beginning I loved the IndigoPRO (original name). I ended up collecting a nice little arsenal of cartridges. After about four months, that one stopped working. I was out of town and was lucky enough to find another retailer to buy another battery. When I returned home, I contacted them, told them my problem, and they sent another. That one worked for about 3 months, and just like the last, it failed. I’m a realitive light weight, these things get used 1 or 2 nights a week, always left at home on my night stand. Never dropped or wet. It’s happened at least four times now. I’m just trying to burn through my original pile of cartridges and then I’m never buying another. It makes great smoke and the selection of cartridges is nice, especially now that you can use an adapter with a standard cartridge, but what a pile of junk the battery is. I suspect their trying to keep this problem quiet until they can build the brand up and sell it to some investor. Let the fool fix their problem with the batteries. I’ll be quiet no more. Good smoke, good selection, good customer service, defective product.