Top Shelf Wellness Center Phoenix
8/16/2020
Quality and prices are great. *Some* of the staff are great. The main problem here is that the staff are trained very very inconsistently. Half of them tell me I need an exit bag *eery single time* I shop, which is absurd as I'm only buying concentrates that have child proof lids. The law says I don't need one, but they want to charge me an extra $1 every time. And I know they're used to a bunch of customers arguing with them that don't know the laws, but I work in the industry. I don't need an exit bag for the products I'm purchasing, but only some of their staff know that. It's inconvenient as hell to have to bring a bag for no reason or waste a dollar and plastic on getting another if I forget. The staff is also incredibly inconsistent with discounts. Some of them will stack my OLCC discount with the daily deals and some won't, which is frustrating. The ones that won't claim it's not possible in the computer, but it clearly is, since even the managers there will stack discounts.
Great products, great prices... but TRAIN YOUR STAFF! It's been like this for years.