M........t

They carry many of the same products as other dispensaries however they have pretty good customer service. They generally always have what I want in stock and have had good attitudes when I've visited. In my experience they try to find something for everyone and generally appear interested in retaining customer's business. I would like to see them engage their premium customers a little more. They tend to have events but I don't know about them and there's generally nothing special about the events. It would be nice to see new things that are coming out, engagement with the vendors so they know what we (as customers) are looking for, what we like, don't like and have that interaction they can take back and make better things...

Nice clean place, generally nice people but in my opinion, customer service needs improvement. When they run out of products the response is generally a shrug and "try back next week". Uhh.. ok, ill just go somewhere else and $200+ in sales went with me. What I would expect is that they are more proactive, take my number, capture what I want and call me within a few days when you have more and offer to hold it so I can pick it up (or email or text). That's GREAT customer service. The market now consists of almost the same items everywhere and there are a lot of dispensaries within the area that sell them. What is it about this place that sets itself apart from the others? If the customer doesn't matter that's not a viable long term business model. As a comparison, Total Wine, BevMo, other stores have memberships, customers get points (like here) but they also invite me to events and often have special offers, for example, Rip Van Winkle releases a special batch of bourbon every year, however, its such a limited batch that the stores that carry it get a limited number and that goes first to the stores most loyal customers based on how frequent/good a customer you are over the last year. Have special events or something where the vendors can showcase what they have to the shops best customers (not just the card table generic vendors now, ohhh a FREE crappy lighter, no thanks), sort of a sneak peek and thank you for the patronage. The costs for weed is about the same as a decent alcohol, but the experience and interactions significantly different.