Customer service, depending on how busy they are is ok,although sometimes I've felt like I interrupted a party I wasn't invited to. Unfortunately the new budtener kept picking wedgies, then proceeded to put her fingers in the jar to get the buds, broke up the bud to get it to weight..in the end put some of the busted up been touched with unsanitary hands ,weed in my purchase and the rest went to back in the jar for the next lucky person! The Spot used to be one of my favorite places . What happened?