B........t

My name is Steve Nelson and I am the recreational sales manager for Banana Belt Safe Access Center. I was not employed here at the time your (Robertb5) father bought his Dr Vape pen. I was not here when he broke the pen and came to us to request warranty service. Let's be clear that you are reporting your issue as a third-party who was not present at the request for service. Am I correct? No one at our business refused warranty service or a refund. Having said this, I am accepting responsibility for this matter and making an offer of a refund. Dr Vape is not responding to us and evidently not responding to any inquiries by your father. I am truly sorry this happened and despite the immature name-calling I think we can make this issue have a pleasant outcome. Stop by anytime and ask for me.