Just Cannabis
8/24/2018
Very disappointed with my last experience with Just Cannabis. Received a 10% discount via email over the weekend for reviewing them on leafly and on their site from a prior transaction (I’ve only purchased twice and everything has gone well). On Tuesday after noticing that my medication was running low, I decided to jump online and visit Just Cannabis to see if there were a few strains that I can purchase.
2 ounces plus 1 half ounce later ($400 +), in my cart, ready to checkout I decided to reach out and ask if they could send me their code so I can get the 10% discount. They responded in an appropriate time, within 10min (which they usually do). After going back and forth with my cyber helper “Jessie” she sent two codes so that I can redeem my 10% about an hour later.
Codes didn’t work. I reached back out immediately and didn’t receive a response for almost 2 hours. Finally after stating that they’ve ” been busy” the person said that I couldn’t redeem anything on flowers because it’s their promotion day.......I immediately went back to my email to check the coupon and nowhere does it say that I can only redeem the coupon on certain days or that this coupon cannot be used in conjunction with other offers.
I stated this to the person and immediately the conversation went dead. No responses after I tried kindly to reach out hoping that eventually someone would get back online to resolve this dilemma. Our conversation started about 4pm and at 9pm I was still waiting for a response and or opportunity to purchase.
Couldn’t order. Had to visit another dispensary and order Wednesday night. Now my medication won’t be here until next week. I have nothing for the weekend.
I am baffled. Over $400 (I even stated the amount I was about to purchase and I’m pretty sure they can see what in my cart) in my cart and his company is cheaping out on 10%??!!
Dismissive customer service representatives are not the way to go!! I was nothing but curtious and kind when discussing the my thoughts to the customer service representative.
Beware! Emails hooking you with fake incentives are only a marketing scheme!
Will visit other dispensaries....