M........y

i love this place. a little expensive for regular stock but lots of sales all the time. great staff and selection.

So my friends with Medical Marijuana cards dont goto Curaleaf Gaithersburg. They have been going down hill for a while but today was the last straw...I attended their customer appreciation day event...I purchased a gram of Prime Cinderella 99 shatter. I go gome and open the box and it is literally empty...So being a regular there I call them expecting a solution..I am on hold for 10 minutes...eventually the front desk comes back on the line and says the manager is too busy and will call me back...2 hours later I still haven't heard back so I call again. The manager gets on the phone whom I know. He tells me since I opened the box he cant refund me or replace it...but how would I know it was empty if I didn't open the box it came in which was like a miniture pizza box...anyways the offer me 50% off on a future gram purchase and thats all they can do. I tried arguing to no avail. I am now out $50. I have had problems in the past such as finding seeds in their product constantly including once 25 in one container but this is just unacceptable. In addition there are constant staff turnovers and often overly dry product. This used to be my favorite dispensary than curaleaf bought it and its been down hill. I will be taking my business elsewhere in such a saturated market and I advise you to do the same.