D........U

I have been ordering from this company for a few month now. First couple orders came through and were delivered without any issues. However, I am not sure what went wrong, but the service became, well, not so good. I placed an order on the 6th of June and had to put it in for a total of 3 times before it would actually get shipped... which was on the 21st! I attempted to get help from their customer service numerous times within those two weeks, simply to get told every time "Your item will be shipped today", while it was not. First time I ordered it, package got lost (which was not the first time it happened). Second time, they cancelled my order without giving me any explanation at all. Above that, majority of the answers I got from their team were nothing more than scripted replies that had absolutely nothing to do with my question/issue. After having to place my order the 3rd times, the items I originally wanted were no longer available, meaning I had to chose new items where the total balance of the purchase was less than what I paid for the first time I ordered it. Not only I couldn't get what I wanted, but I also lost money... for the second time! It is unfortunate that the service went from great to, well... not so great in little time, because I truly love their product and helps to ease the pain. But I am not convinced that I am ready to go through this again, considering this was not the first time it happened!