M........X

I attempted to pre-order and found the web-site very difficult to navigate. It would not allow me to continue shopping without going to checkout? In any case the transaction was completed. A chirpy message told me my order was ready for pick-up. BUT when I went to pick it up there was a total lack of service. I waited at least 20 minutes to be acknowledged while I waited in line. The staff seemed to take FOREVER to process other customers. Is anyone in charge? I finally asked a young women with sparkly stripes in her hair how long I would have to wait to pick up up my PRE-ORDER...which meant she let me approach the counter while she frowned at a screen...Finally the order appeared. I asked whether there was any point in pre-ordering or whether I should even bother. She spoke some unintelligible words amounting to ??? Better never go there again was my take away.