h........l

After an unbelievably disappointing experience at another Seattle dispensary, just an hour before, we drove 30 minutes out of the way to pick up a specific strain from Canna West Seattle. It could not have been MORE different from our last experience, the store was inviting, the staff welcoming and interior looked well cared for and classy. The Leafly menu had Vortex in stock, we arrived to find it WAS actually available, which was awesome to see it being regularly updated. This is so often not the case with many dispensaries that sell/pre-order via Leafly. The sales assistant was absolutely AMAZING; he gave us recommendations and had great product knowledge. He was also joined by another assistant, who gave some pointers for high CBD products we were talking about. We ended up spending $100 in there, just because the service was so great and we wanted to branch out. We've only smoked/eaten 3/5 products bought, but so far they've been super good quality. Completely unrelated, but they also had a NW food bank donation box. Definitely good eggs in my book. 10/10, would absolutely recommend.

I cannot even describe how disappointing my visit to Grass & Glass was. I travelled to Seattle to visit my husband for Christmas (he's American and I'm British), and we were desperately searching for some Pink Cookies (flower). We called four stores to check stock, and Grass & Glass were the closest, at 4 miles out, to us. We travelled 35 minutes, two days before Christmas, at 11pm to buy a large amount of Pink Cookies. Upon entering the store, we headed to the nearest sales assistant to show ID, and my husband presented his US veteran card. While he was doing so, I noticed a print out that was taped to the wall which had a clip art of a passport with a big crossed out circle over it. So I'm standing there thinking, "What the...". The assistant then said that they can't accept his veteran card as a form of ID - bearing in mind this is the first of AT LEAST 20 stores to have an issue with it - and they needed an in date driver's license. My husband's Texas state license had just expired a few days prior, so he was out. I then went to show my passport, and the guy says they don't accept passports as a form of ID. ... . . . Was this a joke??! *Spoiler alert* it was not. They do not accept ANY passports, and they've been caught selling to underage customers using fraudulent passports. So, instead of giving their staff training to recognise valid passports, or even investing in a biometric scanning machine, they now don't accept the WORLDWIDE MAIN FORM OF IDENTIFICATION. And with that, I'm out. 0/5 quality 1/5 service (purely as the guy was so apologetic, not your fault your business owners suck <3) 0/5 atmosphere Do not pass go. Do not collect £100. Definitely do not recommend.