i........y

TERRIBLE customer service experience! TVC has a 25% Birthday Discount, but good luck getting a straight answer on what it's actually good for. My first trip in was last week (about a week before my birthday) and the woman who checked my ID made sure I knew about it. "Looks like your birthday is coming, be sure to come in for our Birthday Discount and get 25% off EVERYTHING on your birthday!", she said. It's a nearly two hour drive to TVC for me, so the day before my birthday I called in to the shop just to make EXTRA sure there wasn't any fine print on the 25% Birthday Discount. I asked two clear and direct questions: 1) "Are there any exclusions on the 25% Birthday Discount?", and 2)"Does the 25% Birthday Discount work on your 2 oz for $180 deal?". The woman I spoke with gave me a firm and direct "no" on the first question and a firm and direct "yes" on the second question. Imagine my surprise when I get to the shop and am denied the 25% Birthday Discount on my 2 oz for $180 purchase. The first clerk I talked to went so far to accuse me of lying when I explained that I had called and confirmed just the day before ("None of our employees would have told you that!" was her reply). The second clerk I talked to disappeared in a back room for five minutes, then came back to explain that there was nothing he could do for me. TVC could have made their employee's mistake right a million different ways (e.g., a gift certificate for later, some free merch, etc.), but instead all I got was a shoulder shrug that said "sucks to be you".

It's all about the people! Terpene Station staff are friendly, professional and, most importantly, KNOWLEDGEABLE. Best dispensary I've found yet by far. No bad strains, no bad deals, no bad attitudes!