Harvest HOC - Scottsdale (Med)
4/19/2020
Staff and atmosphere were awesome. However, I had an online order and it was my birthday the day before and I had notified the from desk staff when arriving that I would like the birthday edible included and was assured it would be included. My electronic card on my phone had to be scanned multiple times and re-entered (which is okay) however after receiving my order and getting home, I opened my sealed online order and reviewed the face down receipt to see a birthday edible was not included. Service was rated a one due to failure to provide service and relying on the customer to maintain and track was was being included in the order.