m........n

I do have to give Nirvana props for the quality of products and fair cost. For the most part I don’t have any issues, but today was probably the worst experience. Yes, I probably should have pre ordered, but when I drove by there was no line outside so figured it would be a quick 20 minute. No, it was literally about an hour, give or take a few minutes. I first noticed it at 11:53a, sent a text to the person waiting for me commenting on the long wait and telling him that it would probably be another 10 min. After 10 min not only did I notice that they haven’t called for anyone waiting, but so did those around me. I decided to voice my concern and was told they’d let their manager know. From here I waited about another 20 min and asked for a manager unknowingly that my name was about to get called. I spoke a manager and I explained the situation. His response was management said to prioritize pre orders. Why not prioritize medical vs recreational? If you can prioritize then prioritize for the right people. I agree getting the pre orders in and out is a great selling point, but there can also be a healthy balance. The manager was a good guy, but he stood behind policy and although he personally may have agreed with me how he responded gave me the feeling that he’s just doing what he told. Did yal know while I was awaiting 4 people left. WOW, they called out their names and everything. I’m pointing this out because if I was the boss I’d want to know that how my team is managing the front lines is pushing business elsewhere.

They no longer does deli style flower. The staff doesn’t really know how to address the dissatisfaction other than say upper management made the choice. Well Mr. Upper management I can tell you that your organization made a bad choice. Hope that degree you got works out for you! I will not be returning here till you go deli again. Also, this whole online order stuff will cost you money too. I’m the first one here today and can tell you, that you’ve already had people leave because of your policy change. The only reason I stayed was because I was already here and didn’t want to start searching for a new spot. Will start that on Monday.

The last two times I went here the flower was like horse poop. The quality is starting to drop, just like the service. I wonder how much of the profits go to benefit the communities because I’m finding it really hard to find reasons to continue to come here. I think your staff is to relaxed, they need to put a move on it. You did about 19 people in 1 hour and I’m still out here. If you only had three people actually working that would be ruffly 6 an our each. To me that’s BS with the amount of staff you have coming in and out. Sitting out here you can see and tell a lot. Also your cooler boxes need servicing. That’s one thing that did set you apart until today.

This time way a much better time around. The staff had it very organized. The last purchase of pre rolls was quality too.

I love there THCA pre rolls. It’s definitely one of there better pre roll. Also, they don’t have a lot of products at this location.