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My first experience with Trulieve dispensary in New Port Richey was very stressful. I normally go to a different dispensary closer to my home, but it was closed due to the holiday. Upon entry into the facility, I was immediately confronted by a very young person with a tablet requesting my card. Note, I did not say greeted, because the person did not identify themselves, I handed her my card and she reviewed the card and said their was a 10 minute wait. She walked away with the card and after 10 minutes another young woman called my last name and came over to my chair. She asked for my drivers license and after reviewing, stated that my medical card had been altered. I told her that I trimmed the border of the card on the sides so it would fit in my wallet. She stated that the DOH does not allow for any alteration of the card. I told her that in no way was the image of the card altered and that is their a regulation on exact size of the card? She became agitated and repeated herself. I asked her if she was refusing the card and she did not respond. I told her to give me back my card and she did not respond. I asked her if she was refusing to give me my card back and she said no and told me it would be about another ten minutes. During my second wait, a number of other people that came after me were being called up and then some people that just walked in were allowed to go in. I knew this was wrong and I went up to the counter and asked for my card from the same person that accused me of altering my card. She stated that she already gave the person escorting people my card and about that time the escort came out and she asked him about my card. he said that he did not get the card. I again requested my card and she looked around and grabbed the card off the shelf and stated that it would be another 5 minutes even though their was no one in the lobby. I told her that I was not interested in waiting any longer and she looked at the escort and handed me my card. I am a service veteran that has held multiple security clearances and also a security license from Florida, so I understand about security, but this person was overzealous about trying to catch someone doing something wrong and clearly did not handle the circumstance correctly. This encounter was humiliating and very poor customer service. Would you do business with a place that has employees patronize their customers?