O........0

One of three somewhat decent dispensaries in Western Colorado. Been purchasing for at least year and half. These past three months the whole store has gone downhill. First, their product consistency varies with many menus being out of date. If you are like me driving 45 min both ways to look at a menu isn't helpful. Second, their customer service has varying levels of treatment. Some customers have some one waiting on them for an hour describing every detail while others barely give any detail on what you are purchasing, requiring prying questions to get anywhere. The majority of the budtenders seem super high while doing the transactions which is not an efficient use of time. Third, wait times have become ludacris. What is the point of having and investing in a drive thru if your main store can't even process customers in a timely manner. I used to spend at max 30 minutes on a busy Saturday. Past couple times I have been (all times google shows are not busy) the wait is at least an hour before getting the chance to see a menu. Fourth, they have the capabilities to improve their customer efficiencies yet their staff make no effort to utilize these and maximise their time. Instead numerous customers and cash transactions that could have happened don't. I would say don't wait your time here, but you are probably like me with the limited amount of stores selling decent concentrates at decent prices on Western slope. However these past visits have shown me that they don't care about the customers and customer relationships.