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member since 2015Recent Reviews3 total
Zenleaf Delivery
5/26/2015
Zenleaf offered a great first impression! Great product (same great quality as all other Vancouver dispensaries I've purchased from) but so far Zenleaf has provided the best customer service. The LiveChat option on their website and availability over the phone is extremely professional - unlike other dispensaries they aren't ridiculously high when they answer you and can actually provide suggestions and opinions on product, like you're at a pharmacy. This is what a MEDICAL dispensary should be like :) Hope the service keeps up!
The Healing Tree - Hastings
5/26/2015
I've had my membership here for over a year and the service is very inconsistent. Service now is either decent or terrible. I live in Alberta so unless I'm in town visiting, I always mail order. The first time I had impeccable service - within a few hours of submitting my order I got a phone call to verify the price, inventory, mailing details, strain suggestions for my ailments, and since it was my first order they told me in the future I could call in instead of e-mailing for a faster transaction. Although my first impression was great, now when I order their responses are much slower and more often than not the service is awful. Despite what was said during my first order, when I call in they do not accommodate phone orders. Their website usually isn’t up to date as most of the time they are out of stock on items in my order. Also unlike the first time, now when they lack items in stock and I asked for suggestions based on my ailments, they can’t make any suggestions and are condescending. I've called in a couple times where the employee couldn't even say "hello" properly, as they were obviously high. Of course there isn't a problem with employees getting to know their product at work, but again this is a medical dispensary...you need to be professional and ready to do your job - It wouldn't be acceptable for your bartender to greet or serve you drunk. This is a medical dispensary, not buying off the street! The product is good, but when it comes to service nowadays it’s a coin flip between decent or awful. During one of my in store visits last year an employee mentioned that management has changed, but it’s disappointing that The Healing Tree gave such a fantastic first impression only to not follow through.