s........3

So originally I was pretty devoted to the dispensary in Georgetown, but after that closed down, I started going to ATG. The first few times I went we’re honestly nothing special, but I will say the customer service at this dispensary is far greater then any I have experienced. For example, I have one of those O.pens that you attach the cartridge to, but for some reason the cartridge wasn’t working on my pen. I tried everything, and they told me to bring the pen in and they’d take a look at it. I brought it in, but I had zero money on me, and the young man working at the front counter (I forget his name) helped me out and went above and beyond what was required of him. It turned out that my o.pen was an old style and that’s why it wasn’t working, so he went out to his car and gave me his spare battery that he had for no charge. I wish I could remember his name because this man deserves a raise!!!!

At first I was very impressed with the service and the quality of bud, but then one day I went in and bought a dab pen. I took it home and went to use it and realized it was either broken or I just have no idea how to use it. So I brought it in and asked them to show me how to use it, which they gave me a hard time about, and it turned out that the pen was defective, but they refused to take it back because it had been opened... but my question is how am I suppose to know it’s defective if I can’t open it???? Also when I brought this to their attention they made me cry from their rudeness (also because I’m a patient with severe anxiety and confrontation makes it much worse) but because of the type of facility it is the employees should know to be sensitive to that type of stuff. Just overall very disappointed and will do my best to avoid this establishment.