W........s

I really love the setting here. I appreciate being able to bring my non-weed card friends in with me, at least into the lobby. The lobby has coffee and snacks and is temperate. The service is great and I like that you can request items and call and ask about them. I would appreciate a comprehensive menu with all the items and deals listed on it so I’m not looking back and forth between menus.

Nope. Never ever again. Switched dispensaries before I even left the block. Got here at 10:57 AM and I'm just now leaving at 12:30. I wasn't allowed to go in until someone spoke to me because I was new and I waited an hour. Security guard was super sweet and apologetic of the wait. When I told the woman who came to speak with me that I didn't appreciate the long wait (every single person here is in pain and they know this or else we wouldn't be there)when I did not require nor receive any assistance, she told me that they had a lot of patients. I told her I was a patient too?? She then tried to go over the menu with me but I had already looked at it for about half an hour while I was waiting. She then attempted to tell me what was on each of the pages of the menu. I told her I felt condescended upon because she assumed and I was being treated as a know-nothing. I'm aware that that's what most people are but why not just ask? I felt that it was EXTREMELY rude to make me wait an extraordinate amount of time to have very plain and very simple things that I can read myself explained to me. She told me that they were short-staffed and talked again about how they have so many patients. I asked her why the security guard could not have given me that extremely simple basic information that I waited an hour for her to deliver to me. I never got a solid answer to that but I did get a lot of excuses about having to help other people and about a "process". While I was checking out (and complaining) the woman apologized but continued to give me excuses about how busy they were which I already knew since I saw every single customer they had walk in and out because I had been there since before they opened. I told her that I followed all of the social media pages and went on the website and saw absolutely no communication whatsoever regarding any type of wait to be served the first visit. She did apologize and she told me she would pass my comments along. Why is there no system whatsoever in place so that highly educated consumers do not have to wait to be told things they already know? Why assume that I know absolutely nothing? Why not open your mouth/communicate and ask how much I know? After an hour wait, she came out and told me what was written on a menu that I had no issues reading myself and that I needed to write down what I wanted; not worth an hour's wait at all whatsoever and I will never be back here. I went way out of my way to go to this dispensary because of all the great reviews and the customer service I received was atrocious. They would not have gotten A DIME of my money if I wasn't totally desperate but I was and I spent about $160 here. She told me that the wait was so I could learn dispensary etiquette. Nobody who has a system this inefficient has ANY room speaking to anybody else about etiquette. I am extremely respectful of others' time and rules but Seven Point doesn't believe in reciprocity so I'll take my measly little $600 paycheck that I get every 2 weeks and go somewhere, anywhere else. THIS ISSUE IS SO EASILY FIXED. All they had to do was tell first-timers that there was an orientation. If you're ready and prepared to purchase medicine then write down what you want. If you are not prepared then you must meet with someone beforehand. How hard was that? Why is that protocol not already in place? Their prices are high and I'm not spending any hard-earned cash to be treated like cattle. Seven Point completely ruined my first dispensary experience.