I guess the first thing I'll get out of the way is the very real problem of lack of accessibility for those in wheelchairs, and it is for this reason alone that I'm giving this store a 3/5 stars for service. When the accessibility problem has been resolved then you can consider it a 5/5.
I've been here twice because it's location is rather excellent being located in the Byward market area and not too far from a future LRT station. I can see this store being the hotspot for tourists.
I deducted a point for atmosphere because the store lacks a lobby, so when the store is full (which it often is right now) you're forced to wait in a lineup outside. But I think the volume of visitors will dissipate as more stores open throughout the city.
Inside you'll see monitors displaying the strains available and their prices, plus there's tablets you can pick up if you want to search for anything specific. They also have this display with cards for every available strain that you can just take and bring over to the counter to place an order.
Overall this is a good store but there's definitely issues they'll need to address should they have any plans on being the top dispensary in Ottawa.