O........0

I called 3 hours and 20 minutes ahead for a pick up order that wasn't ready. I drove from Miami to this location because I was told the wrong information about my pick up order. I arrived to the store and the clerk could not find my pick up order after 3 hours and 20 minutes of calling it in. Ok, things happen I get it but I was told the product i was getting was at a certain THC level, it was not. So after my order wasn't ready I was sold the wrong product based on information from the person who did not put my order together. Ok, wrong order, order not being ready and after that the manager bald, white gentleman tried to clean it up but it appeared he did not know what to do. Poor customer service, wrong Information and waste of time!!!!

I visited this location recently and was not impressed by the selections or lack there of. It is rare I write negative reviews but I was disappointed with my first visit. The same day the store Manager a Mr. Anthony, called to apologize after seeing my review and wanted to fix the situation and he did. Honestly, had he just called to apologize I would have been happy with that. So many times in management it is not what the problem is or was but how you fix it. Mr Anthony, contacted me the same day,apologized for the inconvenience and offered me a credit. That was above & beyond and for that reason I will always go to the west palm beach trulieve location. Thank you Mr. Anthony for your professionalism and kind gesture!!