r........h

Have enjoyed their products for years but my first visit to their own store is going to be my last. Had a problem with an order, contacted them right away about it, but they had no interest in making it right. Pro tip. Inspect their products carefully before you leave the store. If there is a problem with an order, that problem is yours alone once you leave the store. Unopened makes no difference. Check carefully for mites!

Store is in a strip mall on main drag in Kittery. Prices are good, but product is never what you order on their website. Potency is ALWAYS lower than what's posted online. Staff is disengaged and sometimes provides incorrect advice on the rare occasions they do offer it. No discounts for Vets or 1st responders. Showed up on Vet's day today and they wouldn't honor discount on sale items.