Acanna Mart
5/12/2019
Frustrating. I had gone into The peak once before but they aren't close to my house so I hadn't been back in a while. I got a text saying if I came back I could get a penny preroll. I made a special trip over there and was told that the text wasn't from them. It said from the peak family at the top of the message. I clicked on the penny preroll offer and it brought me to the points page where it showed my points and at the top it also said I earned a penny preroll. I showed the guy there this and I asked him are these my points for this store he said yes then I said then this offer is for you it says penny preroll right here. He said someone yesterday showed him the same thing but that they wont honor it because it didn't come from them. This makes no sense if its in a message (from them) and on my points page (from them) then they should honor it. This is very bad customer service and business practice. I definitely wont be back