I guess it's the times that I go but I've never had a waiting time just showed my ID and went right in. They have monitors on the wall that show what they have. The flower is tremendous All the other dispensaries suck. Well most of the other ones but the flower is none comparable to grow healthy. I'm happy I live right down the road from My local one. If they could find a way to prioritize specials and sales they could even go to six stars.