b........l

I WAS a customer. Most of the staff is friendly and knowledgeable. However, so is every other shop. Let me be clear that the problems with this shop are all due to the management. They are closed at least an hour earlier than virtually all other shops, no rewards program, the "deals" are verifiably just the normal price of some product that they have had around too long and the last straw was driving for 40 minutes only to be lied to when I showed up 2 minutes before close. Granted I don't like showing up that close to closing time but... the management decided to start closing early. That being said, having Andy at the door telling people that everything is " closed down" when... 1. It was not 9pm yet 2. I can hear customers inside still purchasing 3. He is clearly standing by the door to let people out You are a terrible liar Andy! My $1500-1800/ month will from now on drive to any other shop (avoiding the sister store in Renton). I drove another 30 minutes to the Higher Leaf I'm Bellevue. Much better shop. Every 5th trip in is 20% off. What's your loyalty program? That's right... you don't have one. ANDY... THANK YOU FOR HELPING ME TO FIND A SHOP THAT CARES ABOUT THEIR CUSTOMERS. YOU CLEARLY DON'T. HOPE YOU MADE IT HOME IN TIME TO WATCH THE GILMORE GIRLS. ASSHOLE!