CBDepot - Fort Collins
I am very displeased with my experience at CBDepot. I was in there a few weeks ago to purchase a grinder. The gentleman who assisted me was very pleasant. The grinder he sold me was, in his words, the Cadillac of grinders. I used it a couple of times and began to notice little black flakes in my herb. On closer inspection it was paint. The grinders coating had been shedding into my herb. Last time I checked a Cadillac's paint doesn't come off after a few drives. Naturally I took it back in to see about an exchange or a refund. I was told that they couldn't do an exchange or refund because of COVID. I can understand how that would affect an exchange, but it is ridiculous that they can't do a refund or a credit towards a new one. The manager was able to tell me that I had been smoking aluminum lake whatever good that does me. Although the staff was pleasant and tried to be helpful, I will NOT be shopping there again because they refuse to stand by their shoddy products and try to hide behind it's own asinine policies.