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An unacceptable and unprofessional experience in a specialty store I have been a weekly customer at this store for over a year and have always received excellent service from the staff, who know my preferences and have never made a mistake with my orders. However, today, I had the misfortune of being served by the “so-called” store manager, and what happened was absolutely unacceptable for an establishment that claims to be specialized. Knowing exactly what I wanted, I clearly told the manager the brands I prefer and that the product had to be INDICA, regardless of the flavor. He promptly wrote down the order, told me the price, and I paid in cash. After leaving the store and getting into my car, in less than 50 seconds, I opened the package and realized that the order was wrong. I immediately went back to the store, where I had left less than a minute earlier, and that’s when the complete absurdity began. In an extremely confusing manner, the staff started passing the responsibility from one to the other, all of them clearly knowing what was going on. Even with the obvious evidence that it was their mistake, they refused to exchange the product, claiming I “should have checked it before leaving,” as if a customer should be obligated to double-check every detail in the store. It’s unbelievable that, because of an employee’s mistake, I was subjected to an embarrassing and humiliating situation. The so-called manager, who handled the order incorrectly, didn’t even have the decency to come and speak to me directly! Instead, I was treated as if I were attempting some kind of fraud, humiliated in front of other customers and employees, and, to make things worse, thrown out of the store by the security guard – who, ironically, was the only person who showed any responsibility or professionalism in this entire situation. After 16 minutes of pure stress, exposure, and embarrassment, the manager finally appeared to resolve something that could have been handled in seconds. The exchange was made, but the damage had already been done. It’s truly unbelievable that a loyal customer, who made no mistake, should have to go through this, being thrown out of a place where I had just spent my money over something so simple to resolve. The question that remains is: was all this hassle really necessary? A minimum of preparation and attention would have resolved the problem professionally, without exposing or humiliating me in front of other customers. A regrettable situation that completely destroyed my trust in this establishment. Shameful