m........y

Highly disappointed and unsatisfied. I’ve visited this location recently over last 4-5 months when my normal dispensary is already closed. I have been unhappy with the product I was given on several occasions. Poorly packed products, over shelf life for true potency of the flower, and INCORRECTLY LABELED PRODUCTS!!!!! As an enthusiast of cannabis respectfully and responsibly, this is UNACCEPTABLE. I explained to the manager that a product I purchased from their location was extremely poor, and The only resolve I was offered was to not buy it again. I should have followed my first mind and not returned to this location, but they’re one of the only ones who stay open until 9pm. But for what it’s worth I’d rather go the night without than to WASTE my money in there facilities again. On 3-16-24, I purchased a pre-rolled product that was labeled one thing and clearly something different. I checked the product before I left the site after being burned from this location before, and just as I suspected, the product was WRONG. I immediately went back in to explain my frustration and I was told it’s a “ cultivation's problem that they don’t deal with” , but you sell the product? I don’t get it. Also to be told they don’t refund or exchange product ( which I understand ) The manager this time attempted to make things slightly right and I appreciate his effort, but my overall distaste for the experiences I’ve had personally at this location is extremely disappointing. If you can’t ensure your customers that the product your delivering to them is the the best quality of product, you should really rethink your suppliers as they are tainting the brand of the Buisness and giving their establishment a bad name. I won’t be returning to this locating or company for that matter. STAY AWAY. Windy City cannabis in Posen is my home dispensary and I will just continue to do my business their.