j........5

I placed a delivery order at 3:00 p.m. At 4:13 p.m., over an hour later, I got a message that my order had been canceled. When I called, they told me there was a small error in my legal name and it didn’t match my ID. That’s fair, and the mistake was mine. But when I asked if they could help me fix it so I could still get my order that day, I was told it was “too late.” It was 4:20, and deliveries run until 7:00. A simple name correction could have been handled with a quick call or text when they first noticed it, instead of waiting over an hour to cancel. Even after I called, nobody tried to help. Small mistakes happen, and good customer service means helping fix them, not shutting the door. Disappointing experience.