n........s

I was shocked and heartbroken to see GT sold to a corporate dispensary. I was more heartbroken when by service at this new Nirvana location. The customer in front of me left frustrated and without buying anything after her interaction with the employee waiting on her, who I saw repeatedly shrugged her shoulders and just said she couldn't do anything, etc. Then the said employee proceeded to very purposely ignore me and my online order to instead take multiple walk-in customers who arrived after me. Also frustrated I asked and was met with the same attitude she gave the customer before me. It's unfortunate that one employee can make such a negative impact and literally lose them business; 2 customers in a matter of 5 minutes. This was an opportunity to make a great impression for Nirvana, welcome all the existing, shocked and bummed GT customers over to the Nirvana family, etc. But instead, we'll never visit again.