m........4

First of all, FRED is the best bud tender ever!! I have never had such a fulfilling shopping experience buying anything, really. He is so affable and never makes me feel rushed. He always makes great suggestions with different routes and strains. All of my new favorites have been suggested by him. If you ever visit, ask for him. All of the Budtenders there are nice, they make great suggestions and always offer the best deals and discounts allowed. Money Meg also deserves a special shout out!! Always exceptional service with them. Again - never a bad experience. The wait times can be long, but the wait is always pleasant. The concierge always tells you how long the wait will be, accurately. This location is probably the top Trulieve that I have been to, and I have been to about all of them in Jax metro at this point. The only room for improvement, I think, is the check in process for people with online orders. They should be prioritized a little higher because they did the work and entered the orders ahead of time. I have entered the same time as a walk in and just about every time we get assigned a budtender at the same time and leave at the same time. There is no upside to ordering online, in my opinion. 10/10 customer service; 8.5/10 overall (wait times for online orders)