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Rating: 1 Star (would give 0 if possible) Title: From Loyal Customer to "F*** You" – The Most Unprofessional Business in Town I used to be a 5-star reviewer and a regular here, but after the experience I’ve had over the last few days, I will never spend another dime at Oasis Cannabis. They have lost two loyal customers due to shady business practices, potential theft, misleading/rude employees, and management that screams profanities at customers. The Financial & Legal Issues (OLCC Violation): During a cash-only transaction of $106 with budtender "Randy", I was told they couldn't print a receipt due to "internet problems." The budtender "forgot" to ring up my battery, so I paid for it in a second transaction ($19.99) where the receipt printer magically worked. Later, when I tried to resolve a return, the math suggested I was double-charged. "Deleted" Records: When I returned a glass piece (unused) from the original transaction, the refund I received suggests I was charged for that battery twice—once in the first transaction (without a receipt) and again in the second. About an hour later, I asked an employee named "Ben" to pull up the original transaction to verify. He claimed he "deleted the glass from the system" and therefore deleted the entire sales record. When I asked for a simple paper trail regarding the refund, Ben treated me with hostility, making me feel incompetent for simply wanting documentation. He was dismissive and cold. Even when his hostility caused me to break down crying in the store, he offered no help. Let me be clear to the owners reading this: In the cannabis industry, State Compliance requires stores to keep strict records of every single transaction for years. It is generally impossible (and illegal) for a budtender to just "delete" a past sales record from the system history to the point where it can't be found. If your staff actually did this, you are in direct violation of state cannabis tracking laws. Failure to maintain transaction records and failure to provide receipts are serious offenses that I will be reporting to the OLCC (Oregon Liquor and Cannabis Commission). Misleading Sales Tactics: When I bought the glass, Randy specifically told me that if I had any problems, he would take care of it, or one of the other employees would for me. I trusted his word. Since they refused to give me a receipt, I had no written policy to reference. When I returned the item, they suddenly claimed a "strict no-return glass policy," contradicting exactly what Randy sold me on. The Hostility & Abuse: The behavior of the staff was even worse than the sketchy accounting. I returned the following day, hoping a manager would fix this. Deena was worse. She refused to look me in the eye, waved me over with a rude expression, and offered zero solutions other than a discount on a product. When I expressed my frustration on how things had been handled and stated I wouldn't be returning, she yelled "GOOD!" at me. I will own my part in what happened next: I was so frustrated by the treatment and her yelling that I lost my cool and said "F*** you" as I walked away. I genuinely regret that outburst and am not proud of it. However, I am a customer in distress; she is a manager on the clock. Instead of de-escalating or acting with a shred of professionalism, she screamed "F*** YOU" back at me after I was already out of the building, walking across the parking lot. The Verdict: To the owner: Your employees are deleting sales records (which is a massive compliance liability I am reporting to the OLCC), double-charging customers, and your management is screaming curse words at crying customers. Avoid this place at all costs.