b........9

Bud selection and quality and both up to par for the native roots chain(easily one of the better large dispensary organizations), however, after repeated incidents I no longer feel comfortable shopping here. Their lack of communication between the front window computer and bud tenders resulted, for me, in a complete failure of the baker pre-order system on two occasions. Pre-orders, in so much as they cut down time needed to serve each patron, are served immediately on walking in the store. I was informed of this on multiple occasions and watched it in process for both myself and others. Accounting for this I placed an order on a day when I'd only have time to stop and pick it up, and so after having my order ready text arrive(roughly an hour after placing it online) I stopped in. The front desk yelled into the main store informing them of my baker order. The budtenders nodded then preceded to ignore me as they helped 6 walk-ins ahead of me, after 15 mins, I asked if they didn't have my pre-order or something. The tender then curtly stated he didn't have any baker orders and acted as though I was in the wrong. A second tender then pulled my pre-order out, waved me over, and completed my sale in a deliberately slow manner all while bening ride himself. A week later, I thought to try again, and what do you know, the exact same thing happened. Delay, rudeness, unprofessionalism, and everything. Today, I thought I'd give them a 3rd chance. This time, after an hour wait, my order had yet to even be accepted. It was strange so I went in without waiting, intending to just order in store and cancel the pending pre-order. I was then greeted at the main desk by the bud tender who I'd had the previous rudeness incidents with, he smugly greeted me by name, and acknowledged that while my pre-order had been requested, he'd never accepted. This was suspicious to me, and seemed as if he had purposefully ignored my attempt at purchase. He then returned my ID by sliding it to the edge of the counter and pushing it downward so that it was thrown to the floor. I made no purchases there that day, and shortly after called looking to speak to a manager. Coincidentally, the manager available was the ride budtender in question, and replied rudely and with disinterest to my customer service concerns. In an industry largely driven by communicative and friendly customer service, native roots edgewater's general behavior is a deal breaker for me.