s........4

Disappointing 1.0 After getting over the sticker shock (I know...supply and demand) I recently purchased a bottle of Tincture from their menu which was placed in a bag with my name on it and off I went. All of the Botanist's products except grinders, vaporizers, & some strains are kept from view. When I got home I took the sealed box out of the bag and looked at the packaging. I try and avoid any types of sugars so when I saw that the tincture had Agave in it along with others ingredients that were not listed on the menu, I kept the box sealed and returned the next day for an explanation on why all of the ingredients had not been disclosed on the menu. No one including the manager seemed to be concerned about the labeling or should I say lack of disclosure of all the ingredients for this product on their menu. The manager explained, "We are just like a pharmacy. Once you take the product out of the building, you can't return it." I explained that if I had known that there were other ingredients in their product then I could have made an informed decision and I would have not purchased the Tincture. Management told me that the Botanist is governed by the Board of Pharmacy but she did not address my concerns leaving me feeling that they can and do [the Botanist] basically wash their hands after the sale. This Board of Pharmacy which reminds me of the "The Cloud"-no one knows see it or knows where it is-allows the Botanist to hide behind it's curtain. And apparently the Board allows a Dispensary not to disclose all of the ingredients on their menu. Interesting since this is a MEDICAL dispensary not your local head shop. To add insult to injury the tincture's rubber stopper leaked making it unusable. I was in the area and stopped in to see if I could get another stopper. Wrong again. "We don't have any spare parts. We just sell the product." And sell the product they do-at $120 a bottle. When the Botanist first opened, I had the pleasure of meeting Kate who introduced herself as one of the owners. She was very helpful so I asked the manager for Kate' email. Kate seemed like the type of business owner that would want to know that their menu was lacking valuable information. I sent the email on 4/27/2019 and asked that she review my concerns and requests. As of today (5/8/2019) I haven't received a reply. I'm sure her inbox is flooded with emails so I am holding out that she'll reach out and address these concerns. Bottom line and fair warning: If you go the the Botanist make sure to inspect the product before you leave the room because if you have an allergy to Agave or any other unlisted ingredients and you trusted the menu, you may be in for a trip to the ER.