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First time placing an online order with Flora Farms. Upon reviewing my products at the check out counter, the clerk presented me with a product called “sleep,” despite me ordering a product called “chill.” I asked why the product was being substituted (and as the dosage is quite different, that could be dangerous.) She showed me the order receipt and had no response other than this isn’t a substitute, but it’s how the order was placed. She informed me “Chill” was unavailable and out of stock right now. It wasn’t a situation where I was treated as having a valid concern or having the wherewithal to know what I’d ordered and wanted, but more like it was a “user error.” I did not purchase the items and left. Once home, I was still asking myself how this had happened. I opened the Leafly app and saw that the Flora Farms website shows the product photo and label as “chill,” but the accompanying text describes the “sleep” product. For someone who has explicit medical reasons for using their products, I need to trust that their website has accurate information … and for my concerns to be treated as valid by the associates working there. Not a great experience.