GrowHealthy - Orlando
4/25/2020
I got a mess at 1:00 PM stating order is ready. Arrived at 2:20 for curbside pickup. Hiram came out to collect payment which should have been $105.50. He had a price of $166.00. Not sure where that amount came from. My order was $190.00 -$9.50 online order discount = $180.50. I was using my $75.00 off second time customer coupon. Brings total to $105.50. I show him the order details & amounts on my phone from their order confirmation. Hiram goes back inside to get it corrected. He comes back out and says its $109.50. I show him the order again with pricing from online order and we go over the math again. $180.05 - $75.00 = $105.50 not $109.50 so he has to go back inside again to let them know. He comes back out a third time now to my vehicle with the correct amount. Hiram was very apologetic about the situation and for waiting so long...
Then I wait again for him to bring my products out. I count the containers of flower I purchased, which was 5 containers of 5 different flowers. I count the containers before he walks away and I have all 5 so he goes back inside. I decided to double check my order before I pulled out since they can't do simple math and are an hour away from me. Now we have another problem. I have 2 of one kind and missing another kind. So I call back. Someone comes back out to my vehicle & we go over the labels & the order and I have to put all of them back in the bag to switch out one. He brings the bag out and we go over the labels to make sure its correct this time and there is still 2 of the same kind and the same one still missing. We go over the bottles again and he realizes that someone put the wrong label that they print out on one of the containers. So after waiting 20 minutes after calling from parking lot upon arrival for an order that was ready over an hour ago and 3 trips to my vehicle to get the purchase price correct and 3 more trips out due to their labeling mistake, finally got the order right at 3:00PM. This is my first time to this location and my second time of ordering. Lakeland was my first, but only had a couple varieties of flower. Since I'm new to this I'm wanting to try different varieties and have to spend $150.00 to take advantage of the $75.00 off and the Orlando location had the best variety so five stars for that. As long as they keep a variety of satavia flower in stock and the quality is good..haven't tried yet.. I'll go back, ..but I will make sure we have the correct price and labeling first, so we don't have to play multiple trips back out to my vehicle.