Sanctuary - Danvers
10/17/2021
I have been coming here since they opened. I used to love this dispensary until recently. I purchased 4 half gram cartridges during a vape week sale. One of the cartridges was a liquid shatter one. When I got home it was visibly empty. I put it on my pen and hit it, it was clogged. I put it back in the container hoping it would settle but it remained empty. I called the store but it was 7:15 and they were closed.
The next day I got there as early as I could, around 1 pm. I was denied the exchange I was looking for. I really couldn’t believe it when they told me. I felt so ripped off and like they didn’t believe me. As if I’d want to go home, smoke 1/4 of a half gram cart then drive from rockport to Danvers the next day to get even more when I had 3 more at home. Come on, really? You sold me a defective item and don’t want to take responsibility for it? How is that okay?
At Happy Valley in Gloucester they give a 4 day return/exchange policy. They have given me defective carts in the past and replaced it no questions asked. I 100% regret driving past Happy Valley to go get your carts on sale that day. Your sale price is their everyday drive also. I will never step foot in any Sanctuary location ever again and that sucks because I really loved their products l. Their service was something I loved and appreciated but after my last experience I’m wondering how genuine they really are.
Skip Sanctuary, go to Happy Valley- better product, better price, better quality, better service.