T........3

I have been a customer here for quite some time. My caregiver goes almost weekly for me spending hundreds of dollars. I placed an order through leafly yesterday at 9:05AM at 9:12AM I got the text saying it was ready. My caregiver goes to pick it up AND THAT IS WHERE THE ISSUES CAME. He got there after 5PM and the order was NOT prepared at all so he had to wait (defeats the entire purpose od ordering ahead). Then all of my items were no longer there. I wanted 2 bottles og RSO pills and they only had one of this particular brand. No one bothered to call me to say all of my items were not available. Instead I get a text saying my order is ready for pick up. I understand Leafly sends that but it couldn't do it if one of their inept employees didn't initiate it by pretending to fill the order. They then try to sell my caregiver a similiar but MORE EXPENSIVE product. That is the literal definition of bait and switch. When I spoke with JT the manager he was NO HELP. Wouldn't acknowledge that his staff screwed up. He kept giving me a bunch of excuses saying his staff woild never do that. How do you tell a customer they didn't just experience what they did without doing any investigation? PURE INCOMPETENCE is what that is. If the manager is incompetent it stands to reason so are his employees. This is the 3rd time I have had an issue like this. There are too many dispensaries in MD to patronize one with incompetent employees with ZERO customer service. Pure Life here we come.

The selection is great and the staff is even better. I've been to dispensaries where the staff is BEYOND clueless. Not the case here. It really is one of the best dispensaries in MD.