So sorry to hear about your Grandfather. We would love to hear how he is doing and if the products have helped his situation. Thanks for the fantastic review. We look forward to seeing you again soon : )
Thanks for dropping us a great review! We work hard to offer top shelf service and products : )
Thank you for such an honest, thoughtful and thorough review. We appreciate your approach so much! We are glad to hear you found our staff to be friendly and thoughtful and our selection wide. ; )) Thank you for letting us know about the volume of the music. It's important for us to remember that and make sure that everyone can enjoy the conversation first and the music in the background! We hope to see you again soon.
Hello. We were sorry to hear that you had a bad experience. You are correct that all sales are final and there is a sign at the cash registers stating that policy. The only exception is cartridges because they do malfunction occasionally. They can be returned within two days if they are more than 50% full and with a receipt. If you are willing to speak with our GM about your specific situation, we would really appreciate it. Her name is McKel and she is at the shop Monday through Friday most weeks. You could also make an appointment by call the shop at 509.765.8346 so that you know she will be there. Thank you for taking the time to write to us.