Thank you for such an honest, thoughtful and thorough review. We appreciate your approach so much! We are glad to hear you found our staff to be friendly and thoughtful and our selection wide. ; )) Thank you for letting us know about the volume of the music. It's important for us to remember that and make sure that everyone can enjoy the conversation first and the music in the background! We hope to see you again soon.
Hello. We were sorry to hear that you had a bad experience. You are correct that all sales are final and there is a sign at the cash registers stating that policy. The only exception is cartridges because they do malfunction occasionally. They can be returned within two days if they are more than 50% full and with a receipt. If you are willing to speak with our GM about your specific situation, we would really appreciate it. Her name is McKel and she is at the shop Monday through Friday most weeks. You could also make an appointment by call the shop at 509.765.8346 so that you know she will be there. Thank you for taking the time to write to us.
Yes, people make the difference! Thank you for taking the time to review us. We appreciate it.
Thank you for the review. We are thrilled to hear you enjoyed our shop and our staff!
Thank you! We appreciate the feedback. We love that you enjoy our product and our staff! We look forward to seeing you again.
Thank you! Our staff genuinely enjoys helping customers find what is the best option for them. We also work hard to offer a wide selection. We appreciate your review and look forward to seeing you again.