Columbia Care - Scranton

This has gone from the best dispensary to the worst. The prices have been radically raised, and the service has become terrible. This dispensary (RESTORE) has now become one of the worst dispensaries in existence. If you are used to paying Columbia prices, you can now forget about this place. TERRIBLE

everyone is always super cool very helpful they never seem to push an up sell or a product just for the sake of selling it, this is the main dispensary me and my wife use, now this is just my experience once a week for as long as I've had my card

One of the worst dispensary in NEPA, once they changed the establishments hours to 8 p.m. the service went from 5 stars to hardly 1 star. The online ordering platform jane is use improperly, the terpenes profiles are usually off. They leave things out of orders. Also they do not follow their own guidelines put in place, the orders will be put back before the 48 hours, without any notice. If their is a change to the order they rarely notify you. The staff is unprofessional, and do not enjoy their jobs. If you ask to see terpene profiles you get treated as if your bothering them, or asking something that is not in their job description. Its ashame.

The staff is really friendly and the products are top quality .this will be my fifth visit time to stock up.

Columbia Care in Scranton is one of my go to dispensaries. It is about an hour away from me unfortunately, so I try to make a small amount of big trips when I go to pick some up. The receptionist is an absolute pleasure to talk to, and she even remembers my name. All of the budtenders that I have interacted with were kind, knowledgeable, and all around good people. The selection isn't always the best unfortunately, but that is a problem that will get better over time as the state gets more growers. The prices are also flat across the board, more or less. Brands that are normally $65 for 3.5g are still $55 here. They also offer discounts and they run specials often. The only reason I can't give this dispensary 5 stars across the board is because I had a security guard make a rude remark towards me, and I had a receipt that said I had 3 disposable pens, but there were only 2. Normally that wouldn't be a big deal but when it comes to medicine, it's extremely important. Overall, I highly recommend this dispensary! This one has earned my loyalty as a customer.

I really like the options for cartridges and tinctures but there isn’t a lot of dry leaf options. Also, the security guard made a remark to me that was rude. First, id like to say that I am a PATIENT. I’m not here to just get high. Yes, I like the euphoric feeling but my goal is pain relief as well as relaxation for sleep. I have several chronic illnesses. He told me I was going to have a fun weekend with the products I got. It is not fun to be in terrible pain all day every day. It is not fun to be disabled at an early age. It is not fun to not be able to sleep more than 3 hours at a time because of the pain and muscle spasms. So, no, I didn’t have a fun weekend. I had a painful weekend that was tolerable because of the cbd and thc products I’m able to get. Other than that, the rest of the staff is fantastic.

This location is great. Never have I ever had a bad experience here.. the staff is always so nice! Every time I go it's a pleasant atmosphere.

Not sure what her name is but apparently im not the only one to complain about this one cashier and her horrible attitude. Very rude and im pretty sure she just works here because she thinks its cool lol besides that this place has gone down hill recently, literally no grams on the menu at all today so somebody there doesnt know how to order product. The wilkes barre location always has more strains but still doesnt carry enough grams. The menus of available items are basically the very expensive items.... and ofcourse they are always fully stocked. Can we get more dry leaf please? Stop being so greedy and bring the dry leaf back and someone please help who ever is doing the ordering the fact that you guys barely wvwr have grams now is ridiculous. Basically trying to force people to spend more money....not cool.

The staff is friendly for the most part. Aside from the man in the black robe who cut me off in line to allow another patient to cut ahead of me. There were a few people in line but i got there first and should have been next. And as my luck they sold out of the African Thai from PW RIGHT before i got the the counter!! Livid isn’t the word!! Never will i go to Scranton Columbia Care or any Columbia Care again. Not after that and the fact that they never have any good products and when they do they’re gone in an hour. They carry all Ilera which everyone knows is trash. Would recommend Justice Grown in Edwardsville and now also Dickson City, and Beyond/Hello in Scranton. Concentrate is cheaper and they have a way better selection of Terrapin, PW, GR, and CR. Oh and did i mention Beyond/Hello also has a rewards program WHICH COLUMBIA CARE DOES NOT!

Loved it here, until yesterday. Paid 80$ for a gram of sauce that I never got. Went to car to check receipt , even though they may have someone “check” that the order is all there, this time the check wasn’t correct . Out of my HUGE order (not to brag but I’m far away and I spend a decent amount on my meds to take less trips) there was a sugar missing . They called me today and told me that I’m more or less beat. Literally I am almost forced to go here, but this experience is aggravating. On the positive. There is 2 employees in general that are super stand outs and will give you exemplary service . Their names are Amber and DJ. If you’re lucky enough to have one of them take care of you, you will Not be misguided as these two seem to be the most educated individuals in the building regarding Cannabis. Overall great experience as I’ve been a regular for the last year, but my last visit leaves a bad taste in my mouth...... Wilkes barre location is going to be my next trip.

awesome friendly staff...... girl at the front window/desk... on 3.3.20...one of the nicest ppl I've ever come across in a dispensary she answered every question I had before I even fully got inside.... had some rly awesome recommendations...... just an awesome place.......👍👌👍👌👍👌

Nice Shop, Great Medications in Scranton. I have been in literally 100's of shops in California, Colorado, Michigan& Nevada over the past 8 years of being a legal consumer. Our local shop has all the goodness of everything out west, this is a great addition to Scranton. Keep up the good work.

very friendly staff.clean and organized

Have been going to this location for awhile and there seems to be one person there who knows what he is selling. Went there today and Coleen, as she was drinking her tea, tried to help but informed me she is there to sell and cannot suggest or answer questions. Duh...I was spending over $100 on meds that she knew nothing about. Suggested I make an appointment with the pharmacist next time. Yup, at a different location . ....

Truly love the convenience of the location, and the staff is just great. Sadly the continuous lack of product has driven me to other locations. I continue to watch the menu-Truly hope they can increase their inventory.

Sadly enough, I would have to agree with the last review posted stating that when it comes to the experienced cannabis users you ABSOLUTELY need to know and understand more than just the basic google answers for the differences in CBD and THC which I did not even feel any of the staff here actually understood that aspect, it was more so they were scripted on only the basics of what they could read from the medicines package. The sales associate that helped me out at the counter seemed to lack very basic customer service skills and slim to none if any product knowledge at all. (No, sorry.. concentrate is not for adding to your food 🤣) It would be nice to be able to actually have an intellectual and competent conversation with someone experienced who actually understands the medicine in full form for once! Overall I enjoyed the product I bought, but did not enjoy the lack of product knowledge and energy displayed by staff. If you’re behind the counter “patient advocating” you should be able to do a little more than sit there and look pretty on a register is all I’m saying.

Not a good selection thay don’t get a good shipments of there products and to over priced on stuff

Great pharmacy. A hidden gem. I did not know they existed. The guard at the door and all of the bud tenders are super nice and helpful. They treat you kindly and compassionately and have plenty of product on hand. The prices are better than some other dispensaries I have been to. I was able to get in, registered and out in no time. Unlike other pharmacies where I have waited for an eternity to get in, this place is efficient and friendly. Kudos to Columbia Care, my "new" go to location. I wish Columbia Care would open in Columbia County! If you really want to save time, pre-register online.

Very knowledgeable and friendly staff with a wide assortment of products.

I've only been here a handful of times. The people working there seemed pretty good. The selection was better than their Wilkes barre location, but it might not be worth the ride for some if their other locations are closer, so check the menu. I'd go back any time I was up north, or they had something specific I needed. The one time I went there there was a power outage. They kept working via laptop as long as they could to help out their customers. They reopened pretty shortly after once the power was on.

Friendly and a cute girl works there lol

The quality of the products is amazing. The prices on the other hand are very steep. I’m hoping that as more dispensaries open, the prices will drop. I found Colleen to be very helpful and DJ the most knowledgeable about the product lines. My experiences keep getting better, and a lot if it has to do with the level of customer service. So, thank you ✌🏻 I will most definitely be returning!

When i left i thought " why other business cannot be that helpful, understanding, but the biggest is not rushed." Awesome business

I had NO CLUE what to expect going into Columbia Care. I made an appointment so I could get the most information as possible; without wasting other peoples time. I have a complex medical history along with chronic pain. Dave was awesome! He listened to my concerns, steered me in the direction I should go in. The rest of the staff was wonderful as well. They are very polite, professional and friendly. The staff takes their time with each client. I never feel hurried or pressured. (The only downside I would have about Columbia Care is they run out of product frequently. I have been going there for just over a month and had to go back for meds twice.They are nice enough and put it aside for me and call when it comes in.) I would definitely recommend Columbia Care to anyone who requires medical marijuana as a health alternative. 😁