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I’ve been a loyal Cookies client since before they came to FL, and so glad they came to my neighborhood. Staff is super friendly, and they have pretty awesome specials going on all the time. Have had a lovely experience each time I’ve visited and flower has been top notch
I recently visited the Cookies North Miami Dispensary for the first time, and despite the clean and colorful ambiance of the store, my experience was extremely disappointing.
Upon arrival, a friendly gentleman greeted me, who took my MMU card and began setting up my account. He then walked me to the display area and explained how their menu and discounts work. However, as I decided on my purchase, I started feeling anxious, sensing that my presence was bothering the employee.
When I finally chose my product, I was informed that the 7g I wanted to buy was over my allotted amount of 0.246oz, weighing 0.247oz instead. I explained that 7g should fall within my prescription limit, but they insisted the computer was never wrong. Frustrated, I mentioned leaving a bad Yelp review, which prompted the gentleman to call his manager.
The young, blonde manager explained that allotments were beyond their control and blamed the government. I found this explanation to be unsatisfactory, especially since I later learned at another dispensary (Jungle Boys) that I could purchase 2 separate 3.5oz packages without issue. This simple solution, which they failed to offer, left me feeling insulted and undervalued.
What really ticked me off was having to go to another store and having them explain and resolve my issue easily. It was as simple as a data entry mistake and could’ve been resolved with basic problem-solving.
Additionally, what got under my skin was when the manager addressed me with a dismissive "sorry, buddy," instead of using my name. This lack of basic respect only added to my frustration.
Ultimately, I felt that Cookies North Miami Dispensary treated me poorly because I didn't fit a certain "class" or spend enough money. There are plenty of other dispensaries with better prices and customer service. While the store may look appealing, my experience showed that it’s important not to judge a book by its cover. Buyer beware—you’re likely to pay higher prices and receive subpar service here.
I don’t know if I came on a bad day or what, but personally, this location was quite far for me to travel, and I won’t ever come back to any of these dispensaries.