"Placed order earlier in the morning and was texted and emailed multiple times that my order was packed and confirmed but when I arrived one of my items was not in the bag and was now sold out and when I asked what happened I was told the item was forgotten but I work in the industry as well and I know when an online order is confirmed the product is removed from available inventory so if that’s the case there’s no way my item should have been sold and I was also told my order was one of the first to be completed this morning
Dispensary response:
Hello there, and thank you for this honest feedback. We are deeply sorry to hear that you had some issues with your order. We would be happy to have a Support specialist reach out and help you further with this. If you could please reach out to us at support-FL@verano.com, a support member will reach out and assist you further with this. We hope to hear from you soon.
August 26, 2023