R........a

I hate to leave a 1 star review since I have had many good experiences with Planet 13 but my last experience was a joke. I placed an order at 10am and it is now 1am and I am told I have to wait another couple of hours that is a delivery time of 3am, I understand that due to the place having to go to delivery only is a major change but to wait over 15 hours for an order is unacceptable. When I called in I am told it’s ok we are only a couple hours behind on your delivery instead of being apologetic I just keep getting the runaround. The management or whoever is in charge of delivery needs to be trained or replaced your multimillion dollar facility is useless if you can’t complete a simple delivery within a day it should not take till the next day to get a delivery. I was told they only have 2 delivery vehicles for a city of millions hire more delivery drivers do something because this is a joke.