Very very very bad customer service. I’m a returning customer of planet 13 and they getting worse every time I go! Literally from product to service. I placed a order numerous times for delivery that I get called to confirm and am told it’s out for delivery and then never show up only for me to call to find out they sold out, then again today I’m told that my order will be there by 6 pm and it’s 8:21 pm with no sign of anyone, I wonder what the excuse will be?
Planet 13 - Las Vegas
Check out our new location at the corner of Fashion Show and West Desert Inn Road--just steps away from the heart of the Strip! We welcome all medical and recreational customers, including out-of-state Medical cards. Experience our upscale and entertaining store; award-winning strains; and knowledgeable & friendly staff. Voted best dispensary of 2018 by Leafly! WE OFFER CURBSIDE PICK-UP 24 HRS DAILY. IN-STORE/ DELIVERY HOURS ARE 9 AM-12 AM 7 DAYS A WEEK.
Leafly member since 2016
624 customer reviews
Third time in a row with horrible experiences here. This place is 100% concerned with money- Not customer service, not common courtesy, not the resolution of issues. Their ordering system is a joke, as is customer service training, and a website that lacks functionality and any sort of user-friendly presence. Placed an order yesterday at 2pm. Selected a delivery window from 7pm-10pm. I received a text at 7:43 that the order was confirmed. Customer service reached out to verify the order at 9:40pm. The CSR literally told me the order was on the way and was about to end the call- when I asked if this order would be late also (An order I placed 2 weeks ago for a delivery window of 9pm -midnight arrived at 2:32am), and she simply laughed and said yes, everything will be late. PLANET 13 DELIVERY OFFERED A WINDOW OF 7PM-10PM- I CALLED AND CANCELLED THIS ORDER AFTER WAITING UNTIL 2:30AM AND I WAS STILL CONTACTED BY SOMEONE AT 5:30AM TELLING ME MY ORDER WAS JUST NOW LEAVING No contact, no updated text message, no courtesy call. No options discussed on the phone. Why doesn't the delivery portal just tell the truth.... order whatever, and it'll get there whenever, and we don't really care as long as we're making money. I feel for this location and staff. Even before covid hit, every visit I've had to Planet13 has been ruined due to a lack of training, communication and planning. My experiences have consisted of -employees not being aware of local promotions -delivery fees bouncing from $75 to $125 to $100 in less than a week -a delivery system that offers a window of delivery time that is completely inaccurate -a lack of general concern for any issues And the excuse I'm offered is "sorry, we're the worlds biggest dispo" Yes- you are... so you should have your stuff together, and should probably care a little more about the local business you're driving away with each bad experience. I'll wait out quarantine to get back to supporting smaller dispos that haven't forgotten the basics of service.