Surterra Wellness - Tampa
5/16/2018
Surterra will not stand behind their product. 7 out of 20 vape pens failed and none of the Transdermal patch's will stick to the skin. A single $10 store credit is all that was offered for my trouble. They have no customer service, they do not return phone calls and do not answer emails. They blame my improper storage on the vape pen failures. They suggest taping the transdermal patch's on with band aids.
Suterra's reply: In the meantime, you can always try reinforcing the patch with band-aids. Please keep in mind that this is a new industry and there will be trial and error.
The trial and error is at our cost. This is a state controlled facility and it should repair or replace any delivery method defect or failure.
I'll be filing a complaint with the Attorney General. If you agree use the link below.
http://myfloridalegal.com/webfiles.nsf/WF/MRAY-8KMFXT/$file/ConsumerComplaint.pdf