h........3

So, I walked into a scene in which 2 customers were being checked in and one, the older woman, refused to listen and was EXTREMELY RUDE to the lady at the window trying to help. But you know why I’m even mentioning this? Because the young lady was calm AND composed. The entire interaction she used an empathetic tone when responding in order to de-escalate the situation. Unfortunately, the older woman seemed to just be taking out her frustrations on the poor girl, speaking over her, and just generally refusing to listen. After the older woman continued raising her voice, rudely screaming if she “was speaking martian” to the young lady at the window, managers Gabriel & Ricardo, stepped in, with Gabriel taking the lead by asking probing questions and resolved the issue by repeating the same instructions (for the thousandth time). Now comes my review, I was having issues with a cart, so I reached out to Jamestown and explained what was happening — even advising that I was very aware of their policy with defective items and how I was past that timeframe. They acknowledged their policy but still wanted to help in some way. I was advised to come in when I have the time. So I did. And guess what? Not only has the issue been resolved, but I was also educated and not made to feel bad for not knowing some of the tips that were shared with me. I’m a person who does not like confrontation, but the way that Gabriel handled the situation made me feel heard and like I want to continue supporting a place that cares about its consumers. I’ve never had a bad experience at this location and really enjoy going!! If you have time, ask your tender for some recommendations. I have yet to have someone give me something I don’t like :) Shout out to Eyahna, Gabriel, Jose, and Joshua! Thank you for your time, attention, and recommendations! :)