Yuma Dispensary

So, I walked into a scene in which 2 customers were being checked in and one, the older woman, refused to listen and was EXTREMELY RUDE to the lady at the window trying to help. But you know why I’m even mentioning this? Because the young lady was calm AND composed. The entire interaction she used an empathetic tone when responding in order to de-escalate the situation. Unfortunately, the older woman seemed to just be taking out her frustrations on the poor girl, speaking over her, and just generally refusing to listen. After the older woman continued raising her voice, rudely screaming if she “was speaking martian” to the young lady at the window, managers Gabriel & Ricardo, stepped in, with Gabriel taking the lead by asking probing questions and resolved the issue by repeating the same instructions (for the thousandth time). Now comes my review, I was having issues with a cart, so I reached out to Jamestown and explained what was happening — even advising that I was very aware of their policy with defective items and how I was past that timeframe. They acknowledged their policy but still wanted to help in some way. I was advised to come in when I have the time. So I did. And guess what? Not only has the issue been resolved, but I was also educated and not made to feel bad for not knowing some of the tips that were shared with me. I’m a person who does not like confrontation, but the way that Gabriel handled the situation made me feel heard and like I want to continue supporting a place that cares about its consumers. I’ve never had a bad experience at this location and really enjoy going!! If you have time, ask your tender for some recommendations. I have yet to have someone give me something I don’t like :) Shout out to Eyahna, Gabriel, Jose, and Joshua! Thank you for your time, attention, and recommendations! :)

I'm reading the reviews and I believe these people were just having a sh** day and wanted to bash this place. I had an issue with a cartridge but yak how the world is everything isn't perfect they were fully understanding and let me tell you if you ever get sum and it has an issue be glad because these people go out the extra length to make sure you are straight. my experience over they could have done a simple replacement but man, they answered my prayers a new battery when it wasn't necessary if I could work there I would but anyways not to take up a lot of time. thank you Yuma dispensary, Always know what you are looking for because if you don't know they will be happy to help you and guide you on the right path

I got there DRIP OILS blue dragon fruit c cell vape pen. The cart was separated at the bottom when I opened it out of the package. They wouldn’t stand by their product so I cannot recommend this shop. They sell bunk products. I will continue my business on the California side has much better quality products for a more affordable price.

I’ve been coming here for 3 years now and I can say that I’ve seen nothing but improvement over the past year or two. I absolutely love the staff. Steve is awesome. I’m a flower girl so I can only attest to seeing the improvements and additions concerning other products. The quantity of different flower strains available has increased, which is fantastic for those who like to switch it up and try the different strains. The quality of flower varied for a while but my last few trips have been nothing but great quality. I enjoy seeing the lower priced strains. In the past it was more beneficial for me to make a trip to Phoenix to stock up but now that’s not the case. I really enjoy seeing the physical changes being made to the dispensary. The privacy is appreciated. The atmosphere of the show room is turning out great. I liked seeing the flower on display; however, I would have liked to have been able to lift the lid and smell the product. The waiting room still needs improvement in my opinion. It’s too dark. If lighting is a problem then style the room accordingly. Hippie or Zen it out to make it more welcoming. String lights along the walls and rafters. Here are a few things that I would personally like to see change. All suggestions are based on my personal experiences and preferences. I frequent several different dispensaries and I’m always trying new ones, because who doesn’t like first time patient specials or frequent flyer specials? - Cushion the benches! Comfortable seating is important for a lot of your patients. - Become more media friendly. Post updates on FB if you are allowed. Send out daily emails or texts to advertise your specials. - Offer more deals like BOGOs, bulk deals and frequency specials. Create a rewards system for your loyal repeats. - Now that you’re checking people in up front, have your bud tender come get us by first name, and only first name. Patients shouldn’t have to keep track of who is next and privacy is important in smaller towns like Yuma. - Continue staff training and education on your products. As medical marijuana becomes more accepted and used, you see more and more first time patients that need guidance and assistance in determining what product is going to meet their needs. Keep up the great work!