T........o

As a long time Trilogy customer it pains me to say it, but I don't think I can shop here anymore. It feels like Trilogy is a victim of their own success, it is quite literally the most painful shopping experience I deal with on any regular basis. At least at a grocery store I can be quick and nimble and get in and out because I know what I want and where it is even if there is a sea of people floundering around. At Trilogy, there is never a time where there isn't a wait, plan to spend at least 30 minutes just waiting around, let alone actually procuring your items. That includes in the early morning hours when it's medical priority because you'll need to show up well before opening time if you want to be at the top of the list to get anything less than a 30 minute wait. It starts to feel a little silly when I have to get somewhere 30 minutes before they open to avoid waiting 30 minutes "in line" after they are open On top of that, even if you manage to find a time with a short wait, then you might find, as I did on my most recent trip, that the debit card system isn't working AND that you can't actually use your points balance right now because of a bug in the system. I was offered the option to use the ATM to get cash, but of course that came with an additional fee both to Trilogy and the bank for the privilege... no thanks, I'll pass and just find a new dispensary while I'm at it I can't remember the last time I came here and it wasn't a frustrating and inordinately time consuming experience and that makes me real sad because they used to be literally AMAZING