Trilogy Wellness of Maryland

Mostly all positive experiences, as I've been coming here since it opened, like many have said. Today, I had 50dollars for three bags of edibles, they were 40% off. I also had over 1000 points, which is a 40dollar store credit, so I asked if I could one more bag. The associate Kevin, maybe, was trying to explain how it wasn't possible. And complaining about him now having two separate orders. He walked away to figure it out, but called me "f**ing stupid" to another employee, when walking back. I heard this because he was standing very close to my register, but a few down. I was able to use my points I've accumulated. But it's not right or ethical to call a customer f**ing stupid for wanting to use the forty dollar store credit I rightfully had, which ought to have been easy to use.

I love the staff especially Kendrick he is the best budtender.

I’ve been coming here for a while. Things have never run super smoothly, but I usually came during the day and paid cash, so I didn’t have many issues. Today was a different story. I placed an order online and went to pick it up. After waiting almost 45 minutes to get inside, I found out they don’t take Apple Pay, and when I tried to pay with my credit card, I was told I couldn’t use it unless I paid through some app. Apparently, they only take debit cards directly, but I don’t feel comfortable using my debit card for something like this. The whole process was unnecessarily complicated, and I ended up walking out without my order. On top of that, the staff just seemed (overworked and underpaid) tired and uninterested, like they really didn’t want to be there. Waiting that long just to deal with people who don’t seem to care wasn’t worth it. The management really needs to step up. They should simplify their payment options—get Apple Pay, let people use credit cards, or at least explain how payment works before someone waits in line for almost an hour. Unfortunately, after this experience, I might come back just to cash in my rewards, but that’s it. What I was trying to say is this: when things are this busy—when the entire waiting room is packed with no seats, the parking lot is so full people are triple parking and blocking each other in, and you can’t even drive through—there should be a system in place to handle the chaos. There needs to be an employee outside greeting people and managing the situation: “Hi, how are you paying today? Cash? Great, no problem. Credit card? Just a heads-up, you’ll need to use the app since that’s the only way we accept credit cards.” This simple step would save so much time and frustration for everyone. It’s clear there’s no leadership or effort to make things run smoothly, and it’s disappointing to see such a lack of care for customers.

I've been shopping here since it opened, and never had too big of an issue with it but today they refused to exchange a full disposable vape in original packaging with receipt because he said I couldn't stand there and prove it doesn't work. I spent hours yesterday after I purchased it trying to hit it, it worked a couple times and then it wouldn't work, then I got a puff, then I couldn't at all... anyway the manager Cam said he refused to do an exchange, and the "manager in the back" that wouldn't come face me allegedly wouldn't do the return either without seeing it or talking to me. He just stood there and said I'm supposed to stand there in the lobby and hit the vape to prove it doesn't work before driving to pick up my daughter, because he was able to blow smoke backwards through it so I must be lying. I didn't give them my business and then make a special trip there just for this defective item to deal with this. Don't shop there they treat you like an idiot and refuse to help you if something doesn't work (at least now they don't, they've exchanged for me in the past), and then she wouldn't give me the manager's name over the phone, it took 10 minutes to get an answer on the phone as to who I dealt with and where the return policy is, what a waste of time and money.