M........4

KindCare was my first (and until now only) shop. I had a very unpleasant visit a few weeks ago where the receptionist was very rude and insulting to my mother (who is medically frail and recovering from a double mastectomy). Mom gave the receptionist her out of state medical card instead of drivers license by accident. When I tried to explain, the receptionist scoffed and just kept repeating that "you do know you are in Colorado now right?" Then we discovered mom's drivers license had expired two weeks earlier while she was in hospital. (This made the receptionist laugh again) My mother was very embarrassed and wanted to leave. I told the receptionist that I understood what she was trying to say but thought she could have been nicer about it. This is far from the whole story but amongst other things, the receptionist refused to return my ID card. In fact, she and told me to "get it myself" from behind the counter while she brought other customers into the store. I can't believe that is normal behavior because I have only had positive experiences there and have historically referred all my friends and family to KindCare. I don't leave negative reviews as a rule...however...I privately emailed KindCare with a full explanation and have received no reply. Just because marijuana shops are a relatively 'new' business does not preclude professionalism and common courtesy. There are other places to go, management might do well to remember that.