B........2

I am a weekly shopper at Sweetspot spending a gross average of $300-$500 per month. I have always had good service– even up this this point. My issue is about a policy that was brought to my attention a few days ago (19th of Aug). Almost every time I shop, I look at the sale of the day and place my order for curbside pickup. I always use the sale of the day to justify savings. I had $35 of reward funds so I anticipated using that. Upon paying I realize the cost only included the sale of the day and not the use of my rewards. I asked the lady why I can’t use my rewards and her response was “because you can’t stack discounts”, I was kinda throw off by that. I emphasized that rewards are earned and should be treated like store credit unlike a sale to general public. As much as I hated doing it, I canceled the order and went home. I can’t get mad at her for doing what management set forth as far as policy. I will accept that, I will likely shop for convenience and do business further away.